FAQ about EZ-link and NETS Flashpay Cards
Throughout the course of our business in printing EZ-link and Flashpay cards, we have gathered all queries from our customers and compile them into a list of FAQ for the benefits of all the audiences who visited our relevant webpages and hope this info will help you in making a right decision before making a purchase.
GENERAL QUESTIONS ABOUT EZ-LINK AND FLASHPAY CARDS
What is the difference between NETS FlashPay and EZ-Link?
They are stored value cards issued by 2 different company, namely EZlink and NETS.
Both cards are similar in function in which both can be used for commuting (Payment for MRT, LRT, Buses) and in Car IU units (For ERP, however, do note that this is only applicable to the new generation IU). The difference will come in play when you use them for retail shopping. Both cards have their own coverage of merchants, so do check out with the merchants before using them to make payment.
Is NETS Cash Card still available?
NETS cash cards are still available for purchase at convenient stores such as 7-Eleven, and they are available only in generic design. NETS has already stopped customization service for cash cards.
Do you have EZlink + Cash Cards options?
NETS Flashpay cards will be the option in this case as it has the functions of an EZlink cards and it can be used for cashless payment like the cash cards.
What is the validity period of the cards?
EZ-Link cards expire after 5 years and NETS Flashpay cards 7 years.
CARD DESIGN AND PRINTING
What can I print on EZlink and Flashpay Cards?
You can print your own design that used for corporate events, or even personal photos for personal gifts or collection. However, if we feel that the design submitted for print infringe any copyrights, or in violation of law or the code of ethics, we reserve the right to decline such order, or we may need to seek approval from the respective cards issuers (ie EZlink or NETS).
Can I print a design or any personalized info on the back of the card?
No, we can only print the front of the card. The back of the card has its default info and design for respective card types that are restricted (NETS / EZ-Link).
What are the finishing options you offer for your customised cards?
By default, our EZ-link and Flashpay cards are printed with the latest UV digital technology which gives the printed graphics a 3D embossed effects. However, if you wish to have the normal glossy finishing effect, we also can provide that.
Can I have additional finishing effect on the cards?
Yes, we can also provide metallic glittering effect and hot stamping onto the EZ-link and Flashpay cards.
What are the image requirements?
Your image should be given in Adobe Illustrator or Photoshop original working files (in sequence of preference). The artwork should be in the size of 85 x 54mm (which is the ISO card size) with min. 3mm bleeds all round. If you do not have any graphics artist to help you on the artwork, feel free to discuss with our team and we will be happy to assist you.
DELIVERY
How will I get my cards after placing order?
For all order amount more than S$200, we will deliver to you. As for amount less than S$200, you can opt for our delivery at a charge of $8 ~ $10 depend on locations, or you can arrange for self-collection at our office.
How soon can I get the cards?
t usually takes 3 ~ 4 working days (exclude Sat and Sun) for us to print the cards. However, if you need to have the cards urgently, we could offer express service and a surcharge may apply.
TOPPING UP OF CARDS
I need a top-up for my cards, can Idealcard provide topping up service?
Yes, we can, but it will subject to a surcharge. Do check with us on the charges.
Is there any min. order quantity to top up?
No, there is no min. quantity to top up.
What is the min. value to top up?
Min. value will be $3.00/card, but it will require min. quantity of 100pcs and above. Lesser than that, topping up only available for $5.00/card and must be in multiple of $5.00.
How long does it take to topup the cards?
Normally, topping up will require additional 1 week.
However, if you need your cards urgently, we can make special arrangement to help meet your deadline. Our fastest records were topping up 2,000 cards within 3 days. Feel free to discuss with us about the challenges that you faced, though we can’t assure you of a definite solution, we will try our very best.
If you couldn’t find any answer to your questions, feel free to contact us and we shall be happy to assist you.